QPharma’s Implementation Methodology Streamlines Transition Process

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The Background

A pharma manufacturer with a mature product pipeline faced challenges with their existing vendor for sample management, necessitating a smooth, efficient, and quick transition to a new service provider.

The Challenge

• Lack of customer-focused service and responsiveness
• Large number of representatives with sample variances
• Compliance alerts and guidance not shared
• Technology was unreliable and difficult to use
• Enhancements were expensive and took too long to implement
• Increased costs each year, however scope remained the same
• Inability to be agile to address new strategies or commercial direction

The Story

The client required a detailed and cautious approach to transitioning to a new vendor that would handle
sample management without causing disruptions in their operations or compliance issues.

QPharma’s Solution

Utilizing our proven implementation methodology, we developed a comprehensive transition plan including a discovery session, weekly status meetings, a final recommendations report, and a roadmap for implementation. This ensured a seamless changeover to the new vendor with continuous improvement in processes.

Titanium Results

• Enhanced confidence and compliance with PDMA and ACA regulations
• Achieved a 95% success rate for Acknowledgement of Contents (AOC) follow-ups
• Minimized operational disruptions during the transition
• Aligned operations with best practices, improving overall efficiency