Whether a client is looking to get product into the hands of a patient who may have economic barriers to overcome, or offering a trial program for those new to the drug, QPharma’s call center services provide an ideal solution.
At QPharma, we don’t simply administer the client’s program; we oversee, manage, and monitor the engagement’s success, from start to finish. We operate a US-based, HIPAA-compliant call center, with trained call agents using state-of-the-art contact management technology — including Ti Contact™, which integrates with our innovative, cloud-based Titanium® platform.
Our services are fully scalable to any size project, with dedicated overflow space as needed, and our agents perform a comprehensive range of inbound and outbound practitioner and patient communications.
End-to-End Call Center Solutions and Support
- Full-service program call center support, including:
- Prior Authorization Support
- Benefits Investigations
- Patient Assistance Programs
- Compliance and Persistency Program
- Tele-sampling/Tele-detailing for White Space and Vacant Territory Coverage
- Sample Request Processing and Acknowledgement of Content Followup
- A continuum of technology capabilities for maximum program effectiveness, such as whisper-coaching, silent-monitoring, and supervisor takeover
- Consultation with the client to ensure that all call center activities are conducted in strict alignment with FDA, DEA, and other applicable regulations and industry best practices
- Adaptive call center automation tools and workflows that can be configured to the client’s business rules and specifications
- Prescribers and patient assistance to determine product coverage under formulary plans and what co-pay amounts to anticipate
- Patient and HCP contact universe management
- Collaborative call script development
- Detailed CRM call notes and reporting — configurable to the client’s needs
- Proven implementation methodology, overseen by an experienced account executive
To learn more about how access/affordability and patient savings solutions from QPharma can help your brand excel, please contact us.